Will also comply with other recommendations.
MMPC welcomes the Department of Trade and Industry (DTI) recommendation to hire an independent third party expert(s) to perform all relevant tests and investigation on the Montero Sport. MMPC, DTI investigation panel, and Department of Science and Technology (DOST) will lay out within 30 days the terms and conditions for the conduct of investigation by such third party expert.
MMPC also welcomes the DTI recommendation to conduct the free inspection and mandatory preventive maintenance of all DTI identified SUA complainants’ vehicles and issue quality reassurance certification.
There was also a recommendation for MMPC to continue its free check-up campaign for all Montero Sport automatic owners and to provide the same certificate of quality reassurance for the purpose of providing peace of mind to its owners. MMPC will remind its current and new customers the proper operation of an automatic vehicle and other safety measures in starting and driving a vehicle.
We assure all Montero Sport owners that we remain committed to a transparent resolution of this alleged SUA issue and to provide safe and quality vehicles.
MMPC deeply regrets and sympathizes with its customers that have been affected by the alleged SUA issues. MMPC will continue to work with its customers to assure their safety.
Mitsubishi Motors Philippines Corporation (MMPC) would like to inform the public that the Sudden Unintended Acceleration (SUA) claims insinuating that the Montero Sport is defective are without any basis.
These SUA claims were not ignored but were attended to and each claim was investigated and appropriately addressed. MMPC with its mother company, Mitsubishi Motors Corporation (MMC) Japan, performed a thorough investigation of these claims. In fact, experts from Japan went to MMPC last February and October 2011 and conducted series of tests on the units with this complaint. October of that same year, a unit with SUA complaint was also sent to MMC Japan to be inspected and tested in MMC's proving ground in Okazaki, Japan. In all these tests, the claim of unintended acceleration did not manifest.
The phenomenon of SUA is not unique to the Philippines or Montero Sport models alone. In most SUA claims in other countries, the blame was placed on vehicle itself, but this was never established in various studies and tests conducted on this matter.
MMPC would like to caution the public, however, that pedal application errors (driver unintentionally stepping the gas pedal instead of the brake pedal) may cause sudden unintended acceleration.
Like with any other automatic vehicle, owners/drivers should always be mindful of their driving, making sure to step on the brake pedal when starting and when shifting gears. We also encourage every owner/driver to read the vehicle owner's manual, as there are important reminders on the proper driving procedures most especially for automatic transmission vehicles. (For Safety Tips, please see www.sua.ph/safety.html)
If you are a Montero Sport owner and you have concerns about this claim, you may contact our Customer Service Hotline: (632) 250-8888 (7am to 3:30pm - Monday to Friday) or visit any of our service centers nationwide.
MMPC guarantees the quality and workmanship of all its vehicles, pursuant to warranty provisions and seek ways to continuously improve its products.
With this assurance, we hope that claims of SUA being unfairly attributed to the Montero Sport will be put to rest.